Organisations in the digital world should consider adopting a clear manifesto, as part of their core business strategy, rather than seeing information and knowledge management as something the IT department does to the business.

The capture, curation and sharing of knowledge needs to become a systemic part of what every organisation does - led by the business and supported by a multi-disciplinary team much more diverse than technology is currently perceived as.

The keys to success are:

• The qualities of documents must ensure provenance, preservation and trust, to underpin everything else that an organisation does.

• This requires an architecture of knowledge that clearly identifies the elements required - resilient to future organisational and technological changes - based on essential artefacts such subject matter vocabularies.

• A culture of learning must permeate every stage of work, to ensure good practice is followed and continuously improved.

• Usability is essential but must not be used as an excuse for dumbing down key aspect, such as access control, but rather these need to be designed to be truly ‘business scalable’, easy to apply, use and maintain.

• Organisations who follow these principles will discover that they spend much less time trying to understand what has happened and what they need to do, because the status of their body of knowledge is clear, and

• They can focus on delivering high quality of goods or services, and continually improving on these, while building trust internally and with external stakeholders.